RETURN & EXCHANGE

Gotapati aims to generate loyalty with our brand more than sales. So we make sure you’re happy and feel secure about your Product and your Purchase.  
Return & Exchange Policy Applies as follows:

  • Standard time of returning your order is 30-Days after the purchase. You can claim complete amount against your order within 30-Days. 
  • You can Claim Exchange/ Return if there is a Fault*.
  • In case of any Fault* as mentioned above there is No Time Restriction, Our customer can return the garment if it was over looked and was Stitched.
  • Customer has to bear Return/Exchange Shipping charges.
  • You can either opt for replacement of the product or full cash back while making a Claim. 
  • No claims will be acceptable and will not be entertained If customer loses or fails to remember Gotapati's automatically generated Order ID/ Order Number. 
  • In case of cash back claims customer has to provide us a valid Bank Account for quick & same day payment. In case of other payment modes such Easy-Pesa/ Jazz Cash the process may take 2-3 days.
  • All Articles purchased on Discounted price i,e ON SALE can only be Exchanged/ Replaced and Can't be Returned in case of Fault*.
  • All Products involving "Joint-Ventures or Third Party Vendors" are Fully Backed up by The Gotapati's Exchange & Return Policy.

Order Cancellation: You may cancel your order at any time before the order has been processed. Otherwise, the order will be shipped as per Company's SOP, You will receive the shipping confirmation via Text Message that will contain the Information regarding Tracking Number, Billing Amount and Name of the Rider who will be bringing your parcel. Gotapati Reserves all Rights to cancel orders for reasons such as; the item is out of stock, pricing errors & Others.

*As soon as the product has been shipped, our exchange policy will be applicable.

*Fault: Includes Torn out/ Cut out, Damaged, Miss-Printed and Dying Fabric.